Cancellation Policy

Akaliko Skin clinics has a highly professional team in which work in a highly professional manner. We like to fit in our clients where possible and we have a backed up cancellation list due to our high end service we offer.

When you make an appointment, that time is reserved especially for you- therefore, we request that you be courteous and respectful and call us promptly if you are unable to attend an appointment.

To best utilise appointment times for all clients, Akaliko Skin Clinics needs at least 24 hours notice for all cancellations and rescheduling of appointments. Less than 24 hours’ notice will result in a charge of 50% of the service cost.

This also applies to appointment changes on the service you are booked in for. EG if you are booked in for a long service and you change your mind on the day and do not want that service done any more, you must let us know 24 hours prior to your appointment time, so we can reduce your time and fill up the spot with another client booking. This time is valuable to our business.

“No Shows” will be charged 100% of the service cost.

Refunds – Akaliko skin clinic reserves the right to not accept refunds after purchase on any pre paid services – you may use your credit on file towards another service on our menu.